Welcome to the Course
- Course Introduction
Let's Get Going
- Introduction
- IT is Changing
- Don't Fret, Help Is on the Way
- Welcome To Management
- Your Responsibilities are Changing
- Economic Resources
- Human Resources
- Environmental Resources
- Money and Budgets
- Customers - Internal and External
- Vendors or Suppliers
- Section 2 Quiz
Breaking IT All Down
- Introduction
- An IT Managers Primary Responsibility
- The 3 P's of Every Business
- The First P
- The Second P
- The Third P
- Plan, Deliver, and Operate within Underpinning of Manage
- Document and Own the Audit
- Breaking IT All Down - Quiz 2
Know your Systems
- Introduction
- Inventory Staff and Skills
- Inventory Fixed Assets
- Inventory Applications
- Document Configurations
- SAAC Sheets
- Know your systems - Quiz 3
Keeping CDs and RGE's to a Minimum
- Introduction
- CDs and RGEs
- Maintenance Agreements and Service Contracts
- Application Support
- IT Services/Helpdesk/Production Services
- IT Policy and Procedures, Standard Operational Procedures
- Mean People
- Keeping CDs and RGE's to a Minimum - Quiz 4
Audits
- Introduction
- Inspect What you Expect
- Physical Security
- Environmental and Electric Control
- Change Management
- Inventory Control
- Incident Management
- Disaster Recovery/Continuity Management
- Audits - Quiz 5
Course Conclusion
- Wrap-Up
