Welcome To Performance Management
  • Introduction To Performance Management & Your Instructor
  • What Is Performance Management?
  • The History Of Performance Management & Why It Matters
The Process Of Performance Management
  • Goal Setting And The Role Of Competencies
  • Development Planning And Assessing Performance
  • Section 2 Exercise
Goal Setting
  • Well Defined Goals
  • Types Of Goals
  • Define The Measurables
  • Creating The Plan For Success
  • Section 3 Exercise: The Goal Setting Template Part 1
  • Goal Setting Template Part 2
The Role Of The Manager Before Assessment
  • The Need For Ongoing Monitoring
  • What Happens When There Are Gaps?
  • Providing Feedback
  • Receiving Feedback
  • Coaching For Performance
  • Motivating Employees
  • Employee Development
  • Template For Individual Development Plan Part 1
  • Template For Individual Development Plan Part 2 And Exercise
The Formal Performance Review
  • Annual Appraisals Or Not?
  • Assessing Performance
  • Requesting 360 Feedback
  • The Use Of Rating Systems
  • Performance Evaluation Template
  • The Review Conversation Part 1
  • The Review Conversation Part 2
  • Conversation Differences Depending On The Level Of Performance
  • Setting New Goals
  • Section 5 Exercise
Difficult Topics
  • The Steady Performer
  • Watching For Burnout
  • Remote Employees
  • Managing An Employee Out
  • Managing An Employee Up
  • Section 6 Exercise
Summary And Final Assessment
  • Summary And Final Thoughts
  • Final Assignment