Course 1 - Deliver Meaningful Feedback
  • Include Essential Ingredients
Observe First
  • Think Before You Speak
  • Don't Diminish
Deliver Your Message
  • Make It Timely & Personal
  • Feed Ownership
Build Two-Way Communication
  • Initiate Dialogue
  • Identify Flag Words
Move Forward
  • Create a Plan
  • Know Your Non-verbals
Put It To Work
  • 1 More Thing about Delivering Meaningful Feedback
  • SUMMARY: Tips & Tools to Deliver Meaningful Feedback
  • Deliver Meaningful Feedback
Course 2 - Inspire Extraordinary Performance
  • Manage Performance for Success
Distinguish Performance from Conduct
  • Know the Difference
  • Separate Performance from Conduct
Set & Communicate Standards
  • Communicate Expectations
  • Remove Barriers
Go Beyond Job Descriptions
  • Solve Problems
  • Forget Carrots & Sticks
Unleash Talent
  • Build on Strengths
  • Ask 3 Questions
Share Regular Feedback
  • Give Informal Feedback
  • Make Feedback Specific
Put It to Work
  • 1 More Thing about Inspiring Performance
  • SUMMARY: Tips & Tools to Inspire Extraordinary Performance
  • Inspire Extraordinary Performance