Introduction
- Why take this course?
- Levels of understanding
- Course structure
- Speed up!
What is ISO?
- Explaining about ISO organization and its purpose
- Bit of quality and ISO 9001 history
- ISO 9001 roll-up + where to buy the new version
- E-mail support
Basic terms and cancelled documents
- Explaining the term " Quality Management System"
- Quality management system
- Explaining the term "Process approach"
- Explaining the reason why ISO organization cancelled all the mandatory procedure
- E-mail support
The context of the organization
- Clarifying the new term in the 2015 version - "The context of the organization"
- Explaining the "external/internal effects" in the organization context
- The context of the organization - External Effects
- Explaining the "external/internal effects" in the organization context
- Explaining the "Interested parties" in the organization context
- Explaining the "scope of the QMS" in the organization context
- Explaining the "QMS and it's Processes" in the organization context
- E-mail support
Leadership
- Explaining what does ISO 9001 mean by "customer focus",
- Customer Focus
- Explaining the term "Strategy"
- Explaining the term "Quality Policy"
- Quality Policy
- Why should companies align quality policy to strategy?
- Detailing the requirements of job descriptions, responsibilities and authorities
- ISO 9001 expectations from management
- E-mail support
- The FIRST 1-on-1 Online Meeting!
Planning
- Explaining the new term of the 2015 version - "Risk based thinking",
- Risk based Thinking
- Demonstrating what are quality objectives and why do we need them
- How to define quality objectives?
- Explains how to plan a change properly
- E-mail support
Support
- Explaining ISO 9001 three types of very important resources
- Differencing monitoring from measurement and how to use them
- Explaining the term "Knowledge"
- Explaining the term "Organization knowledge"
- Explaining the term "Competence" and it's use
- ISO 9001 requirements regarding competence
- Explaining the term "Awareness" and why it is important
- Explaining why the 2015 version addressing communication more seriously
- Clarifying what a documented information is
- Documentation
- E-mail support
Operation - I
- Business operation basics
- Operational planning and control
- The 4 phases of understanding customer requirements
- Phase 1 - of understanding customer requirements
- Phase 2 - of understanding customer requirements
- Phase 3 - of understanding customer requirements
- Phase 4 - of understanding customer requirements
- Explaining the term "Verification"
- Explaining the term "Validation"
- Validation
- E-mail support
OPERATION II
- Clarifying the design phases
- Design PART 1 - Detailing the design "planning" phase.
- Design PART 2 - Detailing the design "planning" phase.
- Design PART 3 - Detailing the design "inputs" phase.
- Design PART 4 - Detailing the design "controls" phase.
- Design PART 5 - Detailing the design "outputs" phase.
- Design PART 6 - Changes are the nature of development.
- Preservation
- How do we assure a smooth production? – PART I
- How do we assure a smooth production? – PART II
- How handle a failure, and prevent similar ones in the future?
- How to release products in the right way, to avoid customer complaints?
- E-mail support
Perfromance Evaluation
- Explaining why ISO 9001 forcing companies to improve
- Detailing what, when and how ISO 9001 requires measuring
- How to collect data to realize if our customers are satisfied or not.
- The right way to learn from data
- How to Measure Performance?
- Internal audit requirements by the 2015 version of ISO 9001
- Detailing how to carry out internal audit
- How to carry out a management review by 2015 version of ISO 9001?
- Why was preventive action was cancelled in the 2015 version of ISO 9001?
- E-mail support
Improvement
- Guidelines for how improve and why it is so important
- How to handle nonconformities and when to take a corrective action?
- Continual improvement tools
- E-mail support
- The SECOND 1-on-1 Online Meeting!
Bonus Videos
- Bonus 1
