Welcome
  • Great to meet you!
Assertiveness
  • Introduction
  • Perceived Benefits
  • Life Scripts
  • Self Talk
  • Rights
  • Responsibility
  • Mistakes
  • Self-Awareness
  • Facing Aggression
  • Taking Criticism
  • Giving Criticism
  • The Words to Use
  • Never Too Late to Go Back
Time Management
  • Introduction
  • Your Life is Only Time
  • Underlying Qualities
  • Goals
  • Personality Drivers
  • Master List
  • Prioritising
  • Saying No
  • Negotiating
  • Email
  • Procrastination
  • Jobs To Do
  • Diary
Project Management
  • Introduction
  • Define Your Project
  • List the Tasks
  • Estimating
  • Find the Critical Path
  • Consider Crashing Tasks
  • Draw Gantt Chart
  • Resource Requirements
  • Assess Risks
  • Monitor Progress
  • Monitor Cumulative Cost
  • Readjust Your Plan
  • Review
Sales
  • Introduction
  • Listening and Questions
  • Compliments
  • The 4 Types of Customer
  • Identify Needs
  • Prescribe Solutions
  • Handling Objections
  • What to Plan
  • Feel Felt Found
  • The Close
  • I Need to Think About It
  • After the Sale
  • Efficiency
Leadership
  • Introduction
  • Vision
  • Vision, Systems and People
  • Motivation
  • Communication
  • Teamwork
  • Fairness
  • Weekly Meeting
  • Delegation
  • Leadership Styles
  • Freedom
  • Being Decisive
  • Lead by Example
Negotiating
  • Introduction
  • If You Don't Ask...
  • It's a Game
  • Win Win
  • Set Your Limit
  • Weaknesses
  • Opening Offers
  • The Flinch
  • The Vice
  • Trading
  • Small Steps
  • Split the Difference
  • The Nibble
Presentations
  • Introduction
  • One Main Message
  • Plan the Timing
  • Back Up
  • Confidence
  • The Start
  • Agenda
  • Interaction
  • Visuals
  • Notes
  • Overcoming Problems
  • Finishing
  • Keep it Simple