**** Section I - Management and Leadership (18 Questions) ****
- Management and Leadership
- 1A-1 History of Quality
- 1A-1 Quality Gurus
- 1A-1 Quality Guru - Edwards Deming
- 1A-1 Deming's 14 Points of Leadership - Part 1
- 1A-1 Deming's 14 Points of Leadership - Part 2
- 1A-1 Deming's 14 Points of Leadership - Part 3
- 1A-1 Deming's 14 Points of Leadership - Part 4
- 1A-1 Deming's 14 Points of Leadership - Part 5
- 1A-1 Quality Guru - Joseph Juran
- 1A-1 Juran's 10 Points of Improvement
- 1A-1 Juran's Trilogy
- 1A-1 Quality Guru - Philip Crosby
- 1A-1 Crosby's Four Absolutes of Quality
- 1A-2 Continuous Improvement Tools - Introduction
- 1A-2 Continuous Improvement Tools - Lean
- 1A-2 Continuous Improvement Tools - Six Sigma
- 1A-2 Continuous Improvement Tools - Theory of Constraints (TOC)
- 1A-2 Continuous Improvement Tools - SPC
- 1A-2 Continuous Improvement Tools - TQM
- 1B-1 Strategic Planning
- 1B-2 QMS Deployment Techniques
- 1B-2a Benchmarking - Part 1
- 1B-2a Benchmarking - Part 2
- 1B-2a Benchmarking - Part 3
- 1B-2b Stakeholder Analysis
- 1B-2c Performance Measures - Balanced Score Card
- 1B-2c Performance Measures - Leading vs Lagging Indicators
- 1B-2d Project Management - Gantt Chart - Part 1
- 1B-2d Project Management - Gantt Chart - Part 2
- 1B-2d PM Tools - Activity Network Diagrams
- 1B-2d PM Tools - Activity Network Diagrams - Example
- 1B-2d CPM - Float and Critical Path
- 1B-2d CPM - Forward and Backward Pass
- 1B-2d PM Tools - PERT (Program Evaluation and Review Technique)
- 1B-2d Project Management - Resource Allocation
- 1B-3 Quality Information System(QIS)
- 1C ASQ Code of Ethics for Professional Conduct
- 1D Leadership Principal and Techniques - Types of Teams
- 1D Leadership Principal and Techniques - Tuckman's Model
- 1E-1Team Roles and Responsibilities
- 1E-2 Facilitation Tools - Introduction
- 1E-2 Facilitation Tools - Brainstorming
- 1E-2 Facilitation Tools - Nominal Group Technique NGT
- 1E-2 Facilitation Tools - Multivoting
- 1E-2 Facilitation Tools - Conflict Resolution
- 1E-2 Facilitation Tools - Force Field Analysis
- 1F Communication Skills
- 1G Customer Relations
- 1G Quality Function Deployment
- 1G Customer Satisfaction
- 1H Supplier Management Techniques - Introduction
- 1H-1Techniques - Supplier Lifecycle Management
- 1H-1 Supplier Lifecycle Management - Four Stages
- 1H1 Supplier Selection - Overview
- 1H1 Supplier Selection Process
- 1H-2 Supplier Monitoring and Improvement
- 1H-3 Supplier Risk - Introduction
- 1H-3 Risk Management Steps
- 1H-3 Risk Management Strategies
- 1I Barriers to Quality Improvement
- Section 1 Quiz - Management and Leadership
- Section I - Download Slides
**** Section II - The Quality System (16 Questions) ****
- 2A-1 Basic elements
- 2A-2 Design
- 2B-1 Document components
- 2B-2 Document control
- 2C-1 Quality Standards and Other Guidelines
- 2C-2 ISO 9000 Series of Standards
- 2C-3 ISO 9001 Revision History
- 2C-4 ISO 9001:2015 Reasons Behind the Revision
- 2C-5 ISO 9001:2015 Key Changes
- 2C-6 ISO 9001 Clauses Explained
- 2C-7 Quality Awards - MBNQA
- 2D1-1 Types of audits Product Process System
- 2D1-2 Types of audits First Second and Third Party
- 2D2-1 Roles and responsibilities in audits
- 2D2-2 Additional Roles and responsibilities in audits
- 2D-3 Audit planning and implementation
- 2D-4 Audit reporting and follow- up
- 2E-1 Cost of Quality (COQ) - Introduction
- 2E-2 Cost of Quality Classification
- 2E-3 Cost of Quality Why & Optimum Costs
- 2E-4 Cost of Quality Taguchi Loss Function
- 2E-5 Cost of Quality Example of Taguchi Loss Function
- 2E-6 Taguchi Loss Function three models
- 2F-1 Quality Training ADDIE Model
- 2F-2 Quality Training Kirkpatrick Model
- Section II Quiz - The Quality System
- Section II - Download Slides
**** Section III Product, Process, and Service Design (23 questions) ****
- 3A Classification of Quality Characteristics
- 3A Service Quality Characteristics
- 3B-1 Design Inputs - Introduction
- 3B-1 Design Input Tools
- 3B-1 Robust Design - Introduction
- 3B-1 Robust Design - Control and Noise Factors
- 3B-1 Robust Design - Type of Noise Factors
